Is it ready for ZATCA Phase 2?
The platform includes ZATCA onboarding, invoice clearance and reporting workflows. Complete your company details and device onboarding before submitting live invoices. You can review each submission and its response in the application.
Do I need special hardware?
No. It runs in the browser on a laptop, tablet or phone. A USB barcode scanner works at the counter and receipts print on any 80 mm printer.
Can my invoices be in Arabic and English?
Yes. Every document prints in both languages, and each user chooses the language of their own screens.
Standard or simplified invoice: which one do I issue?
Standard (B2B) invoices go to VAT-registered buyers and are cleared by ZATCA before you share them. Simplified (B2C) invoices are for consumers and are reported within 24 hours. Shamel Hub picks the right type from the customer.
How do customers receive their invoices?
By email, by a secure link they can open without an account, or on WhatsApp with a ready message and the link.
Does it track stock?
Yes, on the Business plan. Tracked products move with every sale, return and received purchase order, with low-stock alerts and average cost.
Is my data safe?
Each organization’s data is isolated in the database with row-level security, every action is written to an audit log, and roles decide who can approve, issue or void.
Can I invoice in US dollars or other currencies?
Yes, on the Business and Enterprise plans. Each invoice keeps its own rate, VAT is also shown in riyals as ZATCA requires, and exchange gains and losses post to your ledger automatically.
Does it handle withholding tax and zakat?
Yes, in every plan. Withholding tax is deducted when you pay a non-resident supplier, with a monthly return and a certificate for each payment. Zakat is prepared from your ledger each year as a worksheet you can adjust before posting the provision.
How do I move from the system I use now?
Export your chart of accounts, customers, suppliers, products, balances and unpaid invoices to Excel or CSV and upload them. Columns are matched automatically, nothing is saved before you review it, and any import can be undone.
Can it connect to our store, ERP or Microsoft accounts?
Yes. Business and Enterprise include an API with keys limited to what each system needs, and signed webhooks for invoices, payments and ZATCA results. Enterprise adds single sign-on with Microsoft or Google.
Is there a free trial?
Yes: 14 days on Starter and Business, 30 days on Enterprise. No card is needed to start.