Acceptable Use Policy
Last updated: October 21, 2026
Draft for legal review
This text is a working draft. It has not been reviewed by a lawyer and is not yet in force. Text in [square brackets] is a placeholder to complete before publishing.
The contact address hello@shamelhub.sa is a placeholder and must be replaced with a monitored address before launch.
This policy applies to everyone who uses Shamel Hub. It keeps the service safe, lawful and reliable for every business on it. Breaking it can lead to suspension of the account.
On this page
1. Use the service lawfully
Use Shamel Hub only for your business's genuine activity and in line with the laws of the Kingdom of Saudi Arabia, including the VAT and e-invoicing rules, the Anti-Money Laundering Law, the Anti-Cyber Crime Law and the Personal Data Protection Law.
2. What is not allowed
- Issuing false, fictitious or misleading invoices or other tax documents.
- Using the service to evade tax or zakat, or to launder money.
- Entering personal data without a lawful basis, or without informing the people concerned where the law requires it.
- Uploading malware or harmful code.
- Trying to access another customer's account or data, or probing, scanning or testing the service's security without our written permission.
- Getting around plan limits, security controls or access permissions.
- Reverse engineering the software, except where the law allows it.
- Overloading the service with automated requests or scraping it.
- Reselling or sublicensing the service without a written agreement with us.
- Impersonating another person or business.
- Using invoice or quotation links to send spam, or to share content that is unlawful, offensive or infringes someone else's rights.
3. Shared links
Anyone who has an invoice or quotation link can open it. Share links only with the people they are meant for.
4. Reporting security issues
If you find a vulnerability, report it to hello@shamelhub.sa. Do not access, change or keep data that is not yours, and give us reasonable time to fix the issue before telling anyone else.
5. Enforcement
If we believe this policy has been broken, we may investigate, remove content, restrict or suspend the account, end the agreement, and report the matter to the competent authorities when the law requires it.
6. Reporting misuse
To report misuse of Shamel Hub, write to hello@shamelhub.sa.
Questions about this document? Write to us at hello@shamelhub.sa