Contact support and follow your request

Open a support request

1. Press the ? button at the top of the screen, then Contact support, or open Help & support from the menu.
2. Choose the topic and priority, write a short subject and describe what happened and what you expected.
3. Attach a screenshot or a file (up to 5 files, each under 10 MB).
4. The app adds details that help us: the page you were on, the browser, the company and the app version. You see them before sending.
5. Press Send.

Priority and response time

Priority	When to choose it
Urgent	Work has stopped (you cannot issue invoices)
High	A serious problem with a workaround
Normal	A question, or a problem that does not stop work
Low	A suggestion or a general question

The request page shows the time we aim to answer by.

Following up

• You get an in-app notification and an email when support replies.
• Write your reply on the request page. Replying to the email does not reach us.
• When it is solved, close the request and rate the support. If the problem comes back, reply and the request opens again.

Who sees my requests?

You see your own. The owner and administrators see every request of the account and can reply to them.

Before opening a request: search the help centre and check the status page; the answer may be ready.